Car Transport FAQ

If you don't pay a little something, then you haven't really hired anyone. There is no obligation in getting the job done if no money changes hands. Usually a minimum deposit of $150.00 is required to initiate and reserve your order. You will the complete your payment in full once the auto transporter has received the signed bill of lading noting the damages. More to the point, auto brokers who collect the full amount of the transport up front (we never do that!) have a tendency not to keep in touch with the customer. If the customer pays the full amount up-front, there is nothing left for the transporter to work for. We, on the other hand, receive a small portion of the funds up front, and work vigerously to complete the transport order to receive the remaining balance.

When the auto transport driver picks up your vehicle, he will do a 5 point inspection of your vehicle on the vehicle transport Bill of Lading. Both of you should sign this auto shipping form and you should receive a copy. The same auto shipping Bill of Lading will be present on delivery so you can re-inspect the car for damages. The auto transport driver should again call you in advance to schedule an approximate time for car transport delivery. The auto shipping will take every precaution to deliver your vehicle without any scratches, dents, or dings.

What is an inspection or condition report?
The Vehicle Condition Report is a part of the auto shipperÍs Bill of Lading. The Car Transport 5 point inspection documents the condition of your vehicle at the time the auto shipping Driver takes custody of it. Before the car transport driver loads your vehicle, he will fill out an auto shipping 5 point inspection that will note the condition of the vehicle at the time he receives it. The Shipper, (thats you) or your authorized agent will need to verify the notations made and sign that you are in agreement with them. The Shipper (again you) should receive a copy of this auto transport 5 point inspection before the vehicle leaves the point of origin. Claims of damage at destination will be based on the condition of your vehicle, as reported, before it was transported.

Where will the vehicle be picked up and delivered?
The vehicle will be picked up/delivered as close to your house as possible. This is called door-to-door. Occasionally, the large auto shipping carriers or local government regulations will not allow the vehicle transport truck to come directly to your home. In these cases, a different site can be determined that contains a large parking lot, such as a grocery store or shopping mall. Our customers are most happy with our auto transport door-to-door service.

Do I have to be present when my vehicle is picked up and delivered by the auto shipper?
You sure do. You must be present at both the pickup and delivery of the vehicle, or you may designate another person to act as your agent in your absence to complete the vehicle shipping process.

What kind of Auto Transporter will ship my vehicle?
Vehicles will be transported via multiple car transport carriers, which are the same type used to auto ship new vehicles to dealerships.

Is the vehicle insured during auto transport?
All auto transport carriers are mandated to fully insure your vehicle and meet all State and Federal requirements. The auto shipping driver will thoroughly inspect your vehicle at pick up and delivery. When your car, truck, van, SUV or whatever is delivered, it is your responsibility to inspect for any damage that may have occurred during transport. Please document any damage on the Bill of Lading and obtain the auto shipping driver's signature. The insurance company will not process car shipping claims if damages are not documented at the time of auto shipper delivery.